A365 limited Terms & Conditions — Everything Members Need to Know

1 General Terms

A365 limited is an online Sports Betting and gaming platform. These terms and conditions constitute a legally binding agreement between a365 limited and its members. By accessing the site, creating an account, or using any of our services, you are deemed to have accepted these terms.

A365 limited reserves the right to modify, add to, or remove any part of these terms and conditions at any time, without prior notice. Continued use of the service after any such changes will be considered your acceptance of the updated terms.

This document has been prepared in English for the convenience of our Bangladeshi members. However, in the event of any interpretation dispute, a365 limited's official interpretation shall be final and binding.

2 Account Registration

Registration at a365 limited requires accurate and complete information. Accounts created with false or misleading details may be terminated at any time, and any balance held in such accounts may be forfeited.

Each member may hold only one account. Operating more than one account is considered a breach of our rules. Completing the KYC (Know Your Customer) process is mandatory for all members.

• You must provide your correct name, mobile number, and address during registration.
• Only one account may be registered per mobile number.
• A national ID card or passport may be required for KYC verification.
• Keep your account password strong and never share it with anyone.
• To update your account details, please contact support.

3 Age Restriction & Eligibility

A365 limited strictly enforces an 18+ policy — only individuals aged 18 or above are permitted to use this platform. Preventing minors from participating in betting or gaming is one of a365 limited's highest priorities.

To verify a member's age, a365 limited may request a copy of their birth certificate or national ID at any time. Withdrawals may be suspended until verification is complete.

4 Deposit & Withdrawal

Deposits and withdrawals at a365 limited are available via bKash and Nagad. All transactions must be made using a payment method registered in the member's own name. Using another person's payment number for transactions is strictly prohibited.

• A minimum deposit amount applies and is subject to change.
• Withdrawal requests are typically processed within 5–30 minutes.
• Withdrawals may be held pending completion of KYC verification.
• A maximum daily withdrawal limit may apply.
• A365 limited reserves the right to investigate any suspicious transactions.
• A365 limited complies with the directives of relevant authorities to prevent money laundering.

Bets cannot be placed until deposited funds have been credited to your a365 limited account. Processing delays may occasionally occur due to payment network issues — if this happens, please contact support.

5 Bonuses & Promotions

A365 limited offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, which must be read before claiming. Accepting a bonus constitutes acceptance of its applicable terms.

• Each bonus has a specified wagering requirement.
• Bonus funds cannot be withdrawn until the wagering requirement has been fully met.
• Certain game restrictions may apply when wagering with bonus balance.
• The welcome bonus is a one-time offer, applicable only on a new member's first deposit.
• Promo codes are subject to their own validity periods and applicable terms.
• If bonus abuse is suspected, a365 limited reserves the right to void the relevant bonus.

For full details on bonus terms, please refer to our Bonus Page See there for the individual terms of each offer listed separately.

6 Betting Rules

Certain fundamental rules apply when placing bets at a365 limited. Once a bet is confirmed, it cannot be cancelled — so please review all details carefully before submitting.

• Live Betting allows wagers during a match, but bets may be voided due to server delays.
• If an event is cancelled, the staked amount will be refunded.
• A365 limited reserves the right to void any bet placed at incorrect odds resulting from a technical error.
• A maximum bet limit applies per account.
• Betting rules for casino games may vary by game.

7 Prohibited Activities

Certain activities are strictly prohibited at a365 limited. These rules apply equally to all members, and any violation will result in permanent account closure.

• Operating multiple accounts by the same individual.
• Misusing bonuses or claiming bonuses through multiple accounts.
• Using betting software, bots, or any automated tools or methods.
• Accessing another member's account without authorization.
• Money laundering or transacting with funds from illegal sources.
• Knowingly exploiting technical errors or system glitches.
• Abusive or disrespectful behavior toward a365 limited staff.

If any of the above activities are detected, a365 limited reserves the right to immediately suspend the account and forfeit all balances. Legal action may also be taken if necessary.

8 Account Closure & Suspension

A365 limited reserves the right to suspend or permanently close any account, at any time and for any reason. This is typically done in response to rule violations, suspicious activity, or security concerns.

• Members may also close their own account at any time.
• Please contact Support to request account closure.
• If you voluntarily close your account, any valid balance may be withdrawn.
• If an account is closed due to a rule violation, the balance may be forfeited.
• A maintenance fee may be applied to accounts that have been inactive for an extended period.

9 Responsible Gaming

A365 limited is committed to responsible gaming. We want our members to treat betting as a form of entertainment, not a compulsion. To support this, we provide a range of tools to help members set their own limits.

• Set daily or weekly deposit limits.
• You may take a temporary break at any time.
• A self-exclusion option is available — you can permanently close your account.
• You can review your gaming behaviour through support.

For more information, visit our Responsible Gaming View page.

10 Privacy & Data Protection

A365 limited is committed to protecting members' personal information. We never sell or unnecessarily share member data with third parties. For full details on how your information is used, please refer to our Privacy Policy Read.

Our Privacy Policy also contains detailed information about the cookies and tracking technologies used on the site. a365 limited uses SSL encryption to keep all data secure.

11 Dispute Resolution

Should any dispute arise between a365 limited and a member, an initial attempt will be made to resolve the matter amicably through our support team. Most issues are resolved quickly once support is contacted.

• Any dispute must be submitted to support in writing.
• A365 limited will respond to complaints within 7 business days.
• In the event of any dispute regarding betting outcomes, the records held in a365 limited's system will serve as the final and conclusive evidence.
• If a financial dispute cannot be resolved internally, it may be referred to a third party for settlement.

12 Contact & Support

If you have any questions about the Terms & Conditions or need clarification on any point, please get in touch. a365 limited's support team is available 24/7 to assist you in Bangla.

• Get instant help via live chat.
• Send your detailed complaint or enquiry by email.
• Our Help Centre Find answers to common questions.